Community Manager, User Engagement


Los Angeles, CA, USA

Full time

Business Operations

Oct 14

Genies is culture’s leading avatar technology company empowering humans to create their own avatar ecosystems. Genies provides tools (Genies Avatar Creator OS) that allows users to create their own avatars, avatar wearable fashion lines, avatar worlds, and avatar interactive experiences in web3. The company has 99% celebrity avatar market share through its partnerships with Universal Music Group and Warner Music Group as their “official avatar and digital goods NFT provider” with thousands of Genie creators including Justin Bieber, Migos, Cardi B, and J Balvin. Bringing the power of NFTs and crypto to culture, Genies’ avatar ecosystem NFT marketplace “The Warehouse” built with Dapper Labs, allows talent, IP, and creators to design and sell their avatar ecosystem creations (i.e. avatar fashion lines) to the masses. Genies has raised $200M from investors such as Silver Lake, BOND, NEA, and Breyer Capital.

Genies is looking for a Community Manager, User Engagement to join our team to lead our Growth, Retention, and Customer Relations Strategy. This critical team member will be responsible for developing a personal relationship with the Genies community and regularly producing experiences/events that excite, educate, and retain engagement on community channels. This Community Manager will also develop growth/retention strategies for scaling our community and expanding platforms of engagement. Lastly, this role will manage & track granular Community growth & retention KPIs to ensure we are on-track to achieving our company objectives. 

What You’ll be Doing: 

  • Live in Genies Discord & develop close relations with the Genies community 
  • Co-Develop a Growth & Retention strategy with Genies Head of Community
  • Expand Genies Customer Engagement strategy
  • Produce engaging experiences, events, and partnerships
  • Manage Genies Customer Relations/Support pipeline

What You Should Have: 

  • 4-year college degree preferred 
  • 1+ year of managing & growing web3 community required
  • 4+ years of community management experience preferred 
  • Fluent in Discord, Telegram, and other community management tools
  • Passionate about the mechanics of community
  • Upbeat & positive attitude 
  • Strong cross functional skills and ability to collaborate with multiple functional stakeholders
  • Ability to build trusting both internal and external relationships
  • Gritty & relentless when it comes to finishing a task at hand
  • Strong communication and writing skills
  • Meticulously organized
  • Creative event production experience is a big plus
  • Email & performance marketing is a big plus

Here's why you'll love working at Genies:

  • You'll work with a team that you’ll be able to learn from and grow with, including support for your own professional development
  • You'll be at the helm of your own career, shaping it with your own innovative contributions to a nascent team and product with flexible hours and a work from home policy
  • You'll enjoy the culture and perks of a startup, with the stability of being well funded 
  • Comprehensive health insurance for you and your family (Anthem + Kaiser Options Available), Dental and Vision Insurance
  • Competitive salaries and 401K program for all full time employees 
  • Flexible paid time off, sick time, and paid company holidays, in addition to paid parental leave, bereavement leave, and jury duty leave for full-time employees
  • Health & wellness support through programs such as monthly wellness reimbursement 
  • Working in a brand new, bright, open-environment and fun office space - there’s even a slide! 
  • Choice of MacBook or windows laptop

Genies is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.

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