Support Specialist

FanCraze

India Remote only

Full time

Other

Mar 28

Who we are

We are combining NFTs, gaming, utilities, and real-world experiences to create a platform for fans to collect, use, play, and interact. We’re now considered the leaders in a space we helped to blend technology with sports collectible, we are backed by Tiger Global, Sequoia, Dapper Labs to name a few, and we’re growing like crazy. We’ve got a culture focused on smart, continual learning, challengers, believers…and our people love it.


What you will be doing

Be the point of contact and/or work with the team to build the process

Provide “above and beyond” customer service in all interactions with customers and think creatively about ways to optimize each customer’s experience

Tackle an array of problems, questions, or comments from our customers and tailor solutions accordingly

Master our internal management system in order to efficiently and effectively help our customers

Refer unresolved customer grievances or special requests to designated teams for further investigation and resolution

You will represent FanCraze’s mission, value, and voice

Work and build the support team and optimize the process flow, personnel management, and more

You’ll have the opportunity to work both independently and as part of a larger support team


Who you are

Possess 5+ years of experience in a support role

Proficient in English (Written and Spoken)

Experience in leading a team - in-house or outsourced

Exceptional communication and writing skills

Comfortable working across multiple communication channels

Highly detailed and solution-oriented

Technically proficient, self-reliant, and adaptable

Knowledge about NFTs, crypto, blockchain, and Web3 would be good to have


If the role excites you, be a part of us and share your resume on careers@fancraze.com

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FanCraze

Creating the metaverse for cricket.

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